Onegold is a company that operates online through a website and mobile app. It is operated by two of the largest precious metals dealers in the United States. The app is a marketplace where you can purchase and sell precious metals.
This could be a revolutionary way to beat the game. It is destined to end in frustration for some, but the rewards will be great for those who stick with it.
About Onegold
Onegold is a collaboration between the companies Sprott and APMEX that allows individuals to buy and sell precious metals at competitive market prices. In theory, this is a great idea. In practice, there have been quite a few negative reviews about Onegold.
Onegold has come under scrutiny in recent months for its difficult navigation and app lockout issues. Some customers have also had difficulty withdrawing their funds after making a sale. Despite these issues, Onegold remains a popular choice among investors looking to buy and sell gold.
Onegold is a precious metals dealer that has been in business since 1999. The company has headquarters in Oklahoma and serves customers all over the world. They have about 1.5 million customers and sell $10 billion worth of precious metals annually.
Onegold has had some negative feedback, but this may be because it is backed by APMEX, known for their innovation and leadership in the precious metals market.
Sprott is a company that has been working with alternative assets since 1981. While its main focus is on real estate, it also works with precious metals and other alternative assets. Sprott’s experience in the industry and its focus on multiple asset classes make it a good option for investors looking for alternatives to traditional investments.
Onegold is a reputable precious metals dealer with a strong client base and years of experience in the industry. They offer their customers a wide range of products, including gold, silver, and platinum. They also have subsidiaries in the US, Canada, and Asia, making it easy for customers to purchase precious metals worldwide.
Available Products
The products available through Onegold include United States products and Vaultchain metals. The United States products come in platinum, silver, and gold varieties. The APMEX team is responsible for curating and maintaining the available inventory. When you make a purchase, your items are segregated, and you are given a full insurance policy with Lloyd’s of London.
Onegold is a company that specializes in digital products. Their Vaultchain metals are slightly different than traditional products. These metals are stored with the Royal Canadian Mint, but you can control them through your phone or computer like digital assets. The Vaultchain technology is supposed to give you access to advanced features like buying and selling metals with just the tap of a button. In addition, you can view reports about the growth of your assets over time.
Getting Started
Creating an account with Onegold is free; you don’t need to fund or link it to a credit card.
The site allows you to browse various United States and Canada products. If you find something you want to buy, you can make the purchase directly on the site. You can also use the site to transfer currency into your account for future purchases.
Autoinvest allows you to purchase a fixed amount of precious metals every month, which will be stored securely and managed digitally. Alternatively, you can continue purchasing manually if you prefer. Your physical holdings will be yours regardless of how you choose to buy them.
When you want to redeem your assets, you can cash out. However, some customers have reported issues with doing this.
Is Onegold a Scam?
There are mixed reviews on Onegold, with some reporting having a good experience with the company, while others have raised concerns about its transparency and customer service. However, most online reviews are positive, with the company holding an A+ rating with the Better Business Bureau and a customer rating of 4.32 out of 5 stars on 19 reviews.
Only one complaint has been filed with the BBB, and no complaints have been filed in the past year. But there is some negative feedback on Trustpilot. The company has an average of 2.8 out of 5 stars based on three reviews. All three of those reviews are overwhelmingly negative.
Onegold has a mixed reputation online. While many customers report having an easy experience setting up their accounts, others complain about the difficulty they experienced when trying to withdraw their funds. They say that getting their money back was extremely difficult and that the transaction fees were also frustrating.
Customer Complaints
People have said negative things about Onegold, including that there are more positive reviews than negative, that there is only one official BBB complaint, and that there are multiple negative BBB and Trustpilot reviews. However, it’s worth noting that there are more positive reviews than negative ones.
Unexplained Partial Refund
The customer stated on the BBB website that he had spent over 2,000 dollars through seven transactions. He bought a Gold Buffalo coin and created an order, which was accepted. But then the order was canceled, and he was told it was because of a policy violation.
Although the cancellation was not his fault, the customer did not receive the full refund he was owed. Over $140 was missing from the refund. The customer wanted either their original coin or the rest of their refund processed.
The representative explained that the cancellation was because a credit card had been used to fund the account. To make a purchase, the funds needed to stay on the account for longer. This is part of the company’s policy. The representative also linked to the website page that shows this policy.
Although the customer service representative said they had fulfilled the customer’s request for a refund, they did not intend to do this again. The customer was pleased with the results of the solution and felt that it reflected what he wanted.
Concerned Customer
One customer recently posted a review of the company on social media, but it’s unclear whether he has ever actually used the company’s services. He said that his feelings were mixed. He had bought precious metals, but he hadn’t yet made any attempt to sell them. His concern was about the sale process.
This customer hesitates to recommend Onegold because he is concerned about the sale process. He would like improvement in this area before he feels comfortable giving a positive review.
Onegold is a company that sells precious metals. The customer stated that he had difficulty with the website when trying to purchase precious metals from the company. He also believed that it was not the company’s primary business and that there were no active efforts to maintain the website.
The customer was unhappy with the company, stating that they did not have enough staff to cover all of their needs. He hoped he could redeem the cost of his metals and stop doing business with them, but he wasn’t sure if there was a way to speed up the process and transfer his money more quickly. The company never responded to this review.
No Account Found
One customer stated that they experienced an issue on the Onegold website where their account was listed as nonexistent. The customer attempted to withdraw cash from their account and the funds had not been transferred within the 48-hour timeframe. The website displayed an error message with instructions to contact support. The customer was upset because they had proof that their bank had transferred money to their Onegold account.
Onegold is a company accused of scamming one of its customers. The customer stated that Onegold had taken his funds to get them back without giving them anyway. He believed that he had been scammed. While an active scam is almost certainly not the case, the company didn’t ever respond to this accusation or try to help him access his account.
Expensive Policies
The final negative BBB review was written by a customer who said he had waited to describe his experience until his frustration subsided.
He said that the staff was unprofessional and unhelpful and that he had been waiting for months to receive his shipment.
The company wanted to charge extra fees for buying and selling, even though the metals didn’t need to be transferred to a different location. This frustrated the customer because he was already paying a storage fee.
The individual had stated that the company had locked accounts and frozen people’s assets when information was needed. This has happened to him twice after business hours, and he has not been able to contact anyone from the company until the next business day.
Onegold is not meeting the customer’s needs. The customer service team was unhelpful, and the customer does not want to do any more business with Onegold.
Onegold did not respond to a customer’s inquiry about why their account was locked. The customer speculated that it might have been because of a recent deposit, but there was no explanation from Onegold. This lack of communication is frustrating and unprofessional.
The same customer wrote a similar review on Trustpilot.
Trustpilot Complaints
The company has not responded to any of the complaints on Trustpilot. This could be concerning to customers who are looking to invest in this company.
Onegold is a company that has been receiving complaints from customers recently. Some people have said their accounts were locked, and they could not access their funds. Others have said they had recommended the company to their family members, but now their accounts were locked, and they were worried about them. This is a warning to others that Onegold may not be a safe company to work with.
It seems like some people have had difficulty withdrawing their funds from Onegold. They said it was easy to pay, but when it came time to withdraw, they had limited options and encountered technical difficulties. The company seemed to be making it difficult to keep people’s money.
Onegold has been scrutinized recently for its lack of website maintenance and poor customer service. While they have only responded to official complaints, many customers have taken to online reviews to express dissatisfaction. It is concerning that Onegold does not seem to be interested in addressing these poor reviews, as they could potentially impact their BBB rating.
Pros & Cons of OneGold
PROS
Several positive online reviews, though a few very negative ones, eclipse these.
- Helpful mobile app with access to tons of products.
- Managed by two companies with a solid industry reputation.
CONS
- Multiple extremely negative reviews.
- Withdrawing funds appears to be much more difficult than paying.
- Lack of transparency concerning policies and management.
- Customers have been frustrated with the transaction fees.
Final Thoughts
Onegold is a legitimate business that two major players run in the industry. Its platform aims to connect potential buyers and sellers of precious metals. Though the website is somewhat outdated, the app is one of the most solid technological platforms in the industry.
However, Onegold’s triumphs are overshadowed by complaints and negative reviews. Multiple customers have indicated problems with getting their money back. That’s a problem for an app that allows buying and selling metals. Withdrawing your funds is difficult and extremely prone to technical difficulties.
This makes it difficult to recommend Onegold as a safe and trustworthy option when buying and selling precious metals.
Onegold has been receiving mixed reviews since it was founded in 2016. Some customers have praised the company for its ease of use and low transaction fees. Others have complained about the high fees and the fact that Onegold stores all your metals for you. Overall, the company seems fairly mediocre, with some good features and some not-so-good features.
Onegold might not be the best option for buying gold and silver. While the app provides access to a competitive market, you only compete with other Onegold sellers. The price you are shown might not reflect the actual spot price of gold or silver.
Onegold has had a lot of complaints from customers, and for many reasons. We don’t recommend using them because of this. While most customers seem to have had a good experience, the number of complaints is concerning. Onegold has also never responded to these complaints, which shows a lack of customer care.
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